www.marketingaims.com - /files/um/UM_Smart/

[To Parent Directory]

 5/26/2006  5:05 PM       178688 UM 06 smart syllabus.doc
 5/29/2006  9:53 AM      3572224 UM 06 Smart week 1.0 course intro.ppt
 5/29/2006  9:53 AM      1043456 UM 06 Smart week 1.1 smart intro.ppt
 5/29/2006  9:53 AM        59904 UM 06 Smart week 1.2 smarttypes.ppt
 5/29/2006  9:53 AM       837632 UM 06 Smart week 1.3 smart expereince.ppt
 5/29/2006  9:53 AM      2041856 UM 06 Smart week 1.4 smart empowerment.ppt
 5/29/2006  9:52 AM      1158144 UM 06 Smart week 1.5 service design .ppt
  6/4/2006  4:57 PM      4393472 UM 06 Smart week 2.1 service setting .ppt
  6/4/2006  4:57 PM       420352 UM 06 Smart week 2.2 Managing service employees. mix.ppt
  6/4/2006  4:57 PM      1248768 UM 06 Smart week 2.3 Managing customer mix.ppt
  6/4/2006  4:58 PM       967168 UM 06 Smart week 2.4  Managing service price.ppt
  6/4/2006  4:58 PM      1331200 UM 06 Smart week 2.5  Managing service promotion.ppt
  6/4/2006  4:58 PM       816128 UM 06 Smart week 3.1  Managing service quality.ppt
  6/4/2006  4:59 PM      2887168 UM 06 Smart week 3.2  Managing customer service and recovery.ppt
  6/4/2006  5:00 PM      1449472 UM 06 Smart week 3.3  Researchng service performance.ppt
  6/4/2006  5:00 PM       932864 UM 06 Smart week 3.4 Developing service marketing.ppt
  6/4/2006  5:00 PM       707072 UM 06 Smart week 3.5 service demand and supply.ppt
  6/4/2006  5:00 PM       643584 UM 06 Smart week 4.1 Global marketing of services.ppt
  6/4/2006  5:04 PM     13006848 UM 06 Smart week 4.2 course recap.ppt