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 5/29/2006 11:29 AM       191488 118.708 CRM course outline.doc
 5/29/2006 11:29 AM        15360 CRM critique.xls
 5/29/2006 11:29 AM        15872 CRM project.xls
 6/12/2006  3:28 PM       483328 UM 06 CRM Criti team 1 Diversifying customer portfolio.ppt
 6/12/2006  3:28 PM       184320 UM 06 CRM Criti team 2 Framework of CRM.ppt
 6/12/2006  3:28 PM       133120 UM 06 CRM Criti team 3 Manipulating CRM.ppt
 6/12/2006  3:28 PM      1436672 UM 06 CRM Criti team 4 knowledge from RM as differentialtingnipulating CRM.ppt
 6/12/2006  3:28 PM        59392 UM 06 CRM Criti team 5 CRM and B2b Ecommerece.ppt
 6/12/2006  3:29 PM        68608 UM 06 CRM Criti team 6 eval of CRM software.ppt
 6/13/2006  5:08 PM       366592 UM 06 CRM Criti team 7 making tech work for u.ppt
 6/13/2006  5:08 PM       308736 UM 06 CRM Criti team 8 ROR.ppt
 5/29/2006 11:29 AM      3024896 UM 06 CRM session 00 Course intro.ppt
 5/29/2006 11:29 AM       289280 UM 06 CRM session 01 CRM intro.ppt
 5/29/2006 11:29 AM       271360 UM 06 CRM session 02 CRM intro.ppt
 5/29/2006 11:29 AM       790528 UM 06 CRM session 03 CRM Designs.ppt
  6/8/2006  7:04 PM       484864 UM 06 CRM session 04 CRM requires change.ppt
  6/8/2006  7:04 PM      2849792 UM 06 CRM session 05 & 6  CEM and CIM.ppt
 6/12/2006  3:06 PM       433152 UM 06 CRM session 07 KM for CRM.ppt
 6/12/2006  3:05 PM       489984 UM 06 CRM session 08 selecting CRM technology.ppt
 6/12/2006  3:06 PM      1970688 UM 06 CRM session 09 measuring CRM success.ppt
 6/21/2006  1:14 AM      2743296 UM 06 CRM session 10 Implementing CRM.ppt
 6/21/2006  1:11 AM       412160 UM 06 CRM session 7 KM for CRM.ppt
 6/21/2006  1:11 AM       738304 UM 06 CRM session 8 selecting CRM technology.ppt
 6/21/2006  1:12 AM      2275328 UM 06 CRM session 9 measuring CRM success.ppt